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Managers recognize the importance of developing and maintaining positive relationships. Managers are open to and encourage change allowing them to meet operational commitments while responding appropriately to changing circumstances and new priorities.
A good communicator makes customer’s needs a primary focus of action; develops and sustains productive customer relationships, creates solutions in collaboration with the customer, makes recommendations based on the customer’s goals and objectives.
Core Competencies are required in order for the organization to fulfill its mission, achieve its strategic business objectives, and align with its critical success factors.
Effective leaders have a strong personal conviction, an ethical compass, are visionary, deal with abstractions, establish emotional bonds, inspire and motivate, create a collaborative environment, develop commitment, and build and leverage relationships.
The Leadership Effectiveness assessment addresses four areas of leadership effectiveness including Achieving Results, Creating a Collaborative Environment, Developing Commitment, and Leading Change
Organizations recognize there are key competencies required to ensure individual's success as a manager . These competencies form the basis of a standard of leadership behavior that can be consistently applied across the organization's manager community.
The Manager Effectiveness assessment addresses four areas of effectiveness including Communicating Effectively, Developing Yourself and Others, Knowing the Organization, and Managing Work/Projects
Managing people recognizes the importance of developing and maintaining positive relationships with others for the functioning and productivity of their workgroup. Managers show sensitivity to the concerns, situations, and well-being of others.
A successful project manager can be described as one who is capable of developing a well-thought-out project plan that encompasses: monitoring progress, controlling project scope, and balancing the demands.
The Senior Executive Business Development assessment addresses three areas including; Understanding the Market, Building the Market, and Making the Sale.
The Senior Executive Leadership Effectiveness assessment addresses four areas of leadership effectiveness including;Creating a Vision, Developing Commitment, Achieving Results, and Team Playing
The Senior Executive Management Effectiveness assessment addresses four areas of management effectiveness including;Making Decisions, Implementing, Following Through, and Managing the Business
The Senior Executive Service Excellence assessment addresses key areas of service excellence including; Defining Customer Needs, Serving the Customer, and Retaining the Customer
Delivering service excellence is building strong customer relationships. This is accomplished by consistently meeting and exceeding customer expectations, enhancing customer value, understanding customer needs, and building value-based relationships. 
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