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Service Excellence Assessment
Delivering service excellence depends upon building and maintaining strong customer relationships based on mutual trust and respect. This is accomplished by consistently meeting and exceeding customer expectations, by enhancing customer value, by understanding customer needs, and by building value-based relationships. Delivering service excellence subscribes to the notion that we inherently understand the company’s success is only as good as the success of its customers.
The assessment addresses three areas of effectiveness:
- Creating Customer Value
- Aligning with Customer Needs
- Building Lasting Relationships