RGi Diagnostics

The Call Center/Help Desk Competency Facilitator’s Guide is a resource for consultants, managers, and administrators. 

The Call Center/Help Desk Competency Participant Guide is a resource for individual users and respondents.

Cognitive behaviors are attributes that affect performance, particularly abilities that influence the acquisition and application of knowledge, such as taking-in information, presenting information, problem analysis, problem solving, and decision making.

The Cognitive Behaviors Facilitator’s Guide is a resource for consultants, managers, and administrators. 

The Cognitive Behaviors Participant Guide is a resource for individual users and respondents. 

The Employee Engagement Assessment is a self-assessment of 54 key questions across five categories gathering authentic perceptions of the respondent’s attachment, involvement, contribution, and treatment within the organizational context.

The Employee Engagement Facilitation’s Guide is a 70-page resource for consultants, managers, and administrators. 

The Employee Engagement Participant Guide is a 35-page resource for individual users and respondents. 

The Hotel and Hospitality competency Assessment focuses on two key areas; personal competencies, and knowledge and skills.

The Hotel and Hospitality Competency Assessment Facilitation’s Guide is a resource for consultants, managers, and administrators.

The Hotel and Hospitality Participant Guide is a resource for individual users and respondents.

The assessment gathers respondent’s perceptions in which certain critical factors are perceived to be an impact or influence in the future, and for identifying the respondent’s present state, in terms of readiness, to deal with these factors.

The Leading From the Future Facilitation’s Guide is a resource for consultants, managers, and administrators. 

The Leading From the Future Participant Guide is a resource for individual users and respondents. 

The OD is a powerful diagnostic tool that measures key dimensions of the organization, gathers authentic insights and perceptions, identifies soft spots and gaps, provides evidenced-based conclusions, prioritizes development intervention opportunities.

The Organizational Diagnostic Facilitator’s Guide is a resource for consultants, managers, and administrators. 

The Organizational Diagnostic Participant Guide is a resource for individual users and respondents. 

The Service Technician Competency Assessment covers four key areas of skills and behaviors; Interpersonal Skills, Influence and Persuasiveness, Problem Solving, and Organization and Time Management

The Service Technician Competency Facilitator’s Guide is a resource for consultants, managers, and administrators.

The Service Technician Competency Participant Guide is a resource for individual users and respondents. 

Strategic Options For Competing in the Future is about sustaining and protecting present business, stretching and extending future business, and creating new opportunities through “white space" thinking and out-of-the-box strategies.

The Strategic Options Evaluation Facilitator’s Guide is a resource for consultants, managers, and administrators. 

The Strategic Options Evaluation Participant Guide is a resource for individual users and respondents.