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Hotel and Hospitality Competency Assessment
The Hotel and Hospitality competency Assessment focuses on two key areas; personal competencies, and knowledge and skills.
1. Personal competencies include
Communication Skills
Communicating Orally
Communicating in Writing
Persuading
Resolving Conflict
Negotiating
Managing Meetings and Making Presentations
Customer and Client Focus
Managing Quality
Advising
Leadership, Accountability and Development
Managing Performance
Managing Time/Projects
Analyzing/Evaluating
Budgeting
Planning
Implementing
Coordinating
Teamwork
Managing Diversity
Building Teams
2. Knowledge and skills competencies include
Company Knowledge
Company-specific Knowledge
Hotel and Hospitality Knowledge
System Application Skills
Knowledge of industry-specific software applications
Knowledge of software for creating documents, spreadsheets, managing databases, making presentations, and communicating on the Internet