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Service Technician Competency Assessment
The Service Technician Competency Assessment covers the following four key areas of skills and behaviors.
- Interpersonal Skills
- Influence and Persuasiveness
- Problem Solving
- Organization and Time Management
Competency is defined within the context of:
1. Interpersonal Skills
Interpersonal tact and diplomacy
Reading others
Demonstrates empathy
Accommodating to customers
Level-headedness
Works well with supervisors
Comfortable with social situations
Honest and trustworthy
Active listening
2. Influence and Persuasiveness
Explaining situations clearly
Dealing with conflict
Displays moral compass
3. Problem Solving
Displays insight and intelligence
Dealing with uncertain situations
Innovative thinker
Decisiveness
Prudent decision making
Adaptable and flexible
Improving work processes
Develops technical knowledge
Documenting actions and results
4. Organization and Time Management
Staying on task
Personal organization
Managing the schedule
Multi-tasking
Follows rules and regulations