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Hotel and Hospitality Competency Assessment Facilitator’s Guide
The Hotel and Hospitality Competency Assessment Facilitation’s Guide is a resource for consultants, managers, and administrators. Its content includes
Introduction
1. The Hotel and Hospitality Competency Assessment
About
Purpose
Use
2. The Hotel and Hospitality Competency Facilitation Process
Setup Administration and Assessments
Become Familiar with the Materials, Reports, and Resources
Meet with the Participants
Conduct a Hotel and Hospitality Orientation Session
Monitor and Track Assessments Response to Ensure Completion
Interpret Assessment Results
Plan a Feedback Session
Facilitate a Feedback Session
Determine the Key Issues for Development
Facilitate Ongoing Support
3. Hotel and Hospitality Competency References and Resources