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Service Technician Competency Facilitator’s Guide
The Service Technician Competency Facilitator’s Guide is a resource for consultants, managers, and administrators. Its content includes
Introduction
1. The Service Technician Competency Assessment
About
Purpose
Use
2. The Service Technician Competency Facilitation Process
Setup Administration and Assessments
Become Familiar with the Materials, Reports, and Resources
Meet with the Participants
Conduct a Service Technician Competency Orientation Session
Monitor and Track Assessments Response to Ensure Completion
Interpret Assessment Results
Plan a Feedback Session
Facilitate a Feedback Session
Determine the Key Issues for Development
Facilitate Ongoing Support
3. Service Technician Competency References and Resources