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Communicating With Customers Assessment
The Competency of Communicating with Customers – Internal and External
A good communicator makes customer’s needs a primary focus of one’s actions.
- Develops and sustains productive customer relationships.
- Creates solutions in collaboration with the customer.
- Helps customers identify opportunities in their business.
- Makes recommendations based on the customer’s and the organization’s mutual goals and objectives.
The assessment addresses three areas of effectiveness:
- Communicating with Internal and External Customers
- Communicating for Effectiveness
- Communicating for Commitment