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Senior Executive Service Excellence Assessment
The Senior Executive Service Excellence assessment addresses three areas of service excellence including
1. Defining Customer Needs
- Listens actively to determine customer needs and clearly communicates information about how the company can meet those needs
- Conveys a genuine interest in and understanding of the customer’s business and industry and provides both broad and specific information and suggestions for improving the business
2. Serving the Customer
- Meets customer needs by acting with a sense of urgency, practicality, and integrity
- Balances customer needs and demands with the strategic and operational standards of the company
- Brings together the most appropriate team to provide exceptional multifunctional and global services to the customer
- Anticipates and addresses customer needs above and beyond the current service relationship
3. Retaining the Customer
- Obtains a regular assessment of the company’s performance directly from the customer, either formally or informally, and quickly take appropriate action
- Improves ongoing service based on the customer’s input
- Sets very high standards of quality for service performance and consistently strives to improve them
- Ensures that any professional, technical, or customer service problem, or request is resolved in a timely manner and by the appropriate people and resources