RGi Diagnostics

The Senior Executive Leadership Effectiveness assessment addresses four areas of leadership effectiveness including;Creating a Vision, Developing Commitment, Achieving Results, and Team Playing

The Senior Executive Management Effectiveness assessment addresses four areas of management effectiveness including;Making Decisions, Implementing, Following Through, and Managing the Business

The Senior Executive Service Excellence assessment addresses key areas of service excellence including; Defining Customer Needs, Serving the Customer, and Retaining the Customer

Delivering service excellence is building strong customer relationships. This is accomplished by consistently meeting and exceeding customer expectations, enhancing customer value, understanding customer needs, and building value-based relationships. 

The Service Technician Competency Assessment covers four key areas of skills and behaviors; Interpersonal Skills, Influence and Persuasiveness, Problem Solving, and Organization and Time Management

The Service Technician Competency Facilitator’s Guide is a resource for consultants, managers, and administrators.

The Service Technician Competency Participant Guide is a resource for individual users and respondents. 

Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish the goals, developing alternatives based on logical assumptions, facts, resources. 

Strategic Options For Competing in the Future is about sustaining and protecting present business, stretching and extending future business, and creating new opportunities through “white space" thinking and out-of-the-box strategies.

The Strategic Options Evaluation Facilitator’s Guide is a resource for consultants, managers, and administrators. 

The Strategic Options Evaluation Participant Guide is a resource for individual users and respondents. 

Equipping the organization to execute; creating a shared understanding of the best path forward so others can take interdependent actions; enabling the organization to focus quickly on high-leverage and high-impact actions. 

The purpose of the assessment is to gain knowledge and insight of the respondents’ perceptions that the system/program implementation will improve and strengthen the organization’s formal and informal strategies, operations, systems, and structures. 

The System/Program Implementation Risk Facilitator’s Guide provides a detailed resource for consultants, managers, and administrators. 

The System/Program Implementation Risk Participant Guide provides a detailed resource for participants and respondents. 

The Team Effectiveness Peer Review Assessment measures team members’ behaviors associated with team effectiveness. 

The Team Effectiveness Peer Review Facilitation’s Guide is a resource for consultants, managers, and administrators.

The Team Effectiveness Peer Review Participant Guide is a resource for individual users and respondents. 

The purpose of the Roadblocks and Workarounds workshop is to gain knowledge and insight of known and unknown origins of non-productivity and inefficiencies across ten (10) key categories of assessment.

The Roadblocks and Workarounds Facilitator’s Guide is a comprehensive resource for consultants, managers, and administrators. 

The Roadblocks and Workarounds Participant Guide is a comprehensive resource for respondents and users including accessing and conducting the Productivity and Efficiency diagnostic and the workshop materials and activities.

Understanding the complexities and interdependencies of information and events in order to develop more effective solutions and ideas.

Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.