RGi Diagnostics

The RGi Learning and Development Center is an online, web-based, digital library of 150 highly interactive situational training and employee development resources. Click, learn, apply.  It's effective, powerful, and smart.

The RGi Assessment Center is a secure online portal for conducting psychometric and behavioral assessments including CenterMark, MatchPoint, WorkingStyles, and ValueBase.

Demonstrating and promoting a propensity for speed and action and a mindset that breakthrough results are necessary and achievable; expecting ever-increasing levels of success to be reached.

Maintaining effectiveness when experiencing change in work tasks or the workplace environment; adjusting effectively to work within a new work structure, including both work processes and work requirements.

Accomplishing tasks by considering all areas and components involved; showing concern for all aspects of the job or task; accurately checking and evaluating processes and tasks; being watchful over time.

Designing and implementing standards of accountability for self and others in the organization that can be used to focus, guide, and set high standards of performance in order to achieve business results.

Managers recognize the importance of developing and maintaining positive relationships. Managers are open to and encourage change allowing them to meet operational commitments while responding appropriately to changing circumstances and new priorities.

Closing the capability gaps in order to drive sustainable business results in the near term as well as in the future. Looking at all aspects of capability building, including people, work processes, systems, and work environment. 

Generating alliances internally and externally by continuously identifying and acting on those things that will create success for the organization and its customers, suppliers, and market communities.

The Call Center/Help Desk Competency Assessment covers twenty (20) areas of targeted skills and behaviors.

The Call Center/Help Desk Competency Facilitator’s Guide is a resource for consultants, managers, and administrators. 

The Call Center/Help Desk Competency Participant Guide is a resource for individual users and respondents.

Cognitive behaviors are attributes that affect performance, particularly abilities that influence the acquisition and application of knowledge, such as taking-in information, presenting information, problem analysis, problem solving, and decision making.

The Cognitive Behaviors Facilitator’s Guide is a resource for consultants, managers, and administrators. 

The Cognitive Behaviors Participant Guide is a resource for individual users and respondents. 

Conveying information and ideas in a clear, meaningful, and timely manner; providing information to ensure understanding; soliciting input from the audience during the communication. 

Inspiring, engaging others by communicating in a meaningful and compelling manner through words and actions; building buy-in and commitment by connecting with others' hearts and minds, clarifying the linkages between actions and organizational strategy. 

A good communicator makes customer’s needs a primary focus of action; develops and sustains productive customer relationships, creates solutions in collaboration with the customer, makes recommendations based on the customer’s goals and objectives.

Providing timely, specific information, guidance, and recommendations to help groups, managers, and others make informed committed decisions that will lead to sustainable impact. 

Actively participating as a committed member of a team and working with other team members to help complete goals and deliverables.

Core Competencies are required in order for the organization to fulfill its mission, achieve its strategic business objectives, and align with its critical success factors.

Ability to accomplish results through individuals and/or a team by delegating work, task, or assignments; establishing effective controls; ensuring associates have the necessary resources and authority; monitors the results of delegations, assignments. 

Making consumers and their needs the primary focus of the business; developing, evaluating, and selecting consumer-based actions that maximize long-term, profitable outcomes.